If you see a message that the PDF service isn't available, the app couldn't reach the online service that builds your PDF. PDF generation always happens online, so this is almost always a temporary connection issue — and it usually clears up fast.
Try This First
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Check your internet connection — open your browser and load any website to confirm you're actually online.
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Wait a moment and try again — the service can be briefly busy. Generate the PDF again after a few seconds.
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Switch networks — if you're on Wi-Fi, try mobile data (or the reverse). This quickly rules out a network that's blocking the service.
Most people are back up and running after these three steps.
Use the PDF Service Screen
MobileBiz Pro has a built-in screen that shows whether PDF creation is working and lets you fix it yourself.
To open it: open the side menu, tap Settings, scroll to the Advanced section, and tap PDF Service.
This opens the PDF Generation screen, which shows one of three statuses:
- Working — PDF creation is healthy. It also shows when it was last used. Nothing to do here.
- Not working right now — the service is temporarily unreachable. Tap Try again to retry the connection. If your internet is back, this usually restores it.
- PDF creation isn't set up — a rare state that needs our help. Tap Share report with support (see below).
Troubleshoot the connections
On the PDF Generation screen, tap Troubleshoot at the bottom. The app uses several connections to create PDFs and switches between them automatically if one stops responding. On this panel you can:
- Check a connection — tap Check on any connection to test it. Each one shows a status of Working, Failed, or Not checked.
- Switch to a connection — tap a connection that's working to use it right away.
- Let app choose — tap this to hand control back to the app so it picks the best connection automatically. This is the recommended setting for everyday use.
When to Contact Support
Reach out if:
- The screen stays on Not working right now even after Try again and a confirmed internet connection.
- Every connection shows Failed when you tap Check.
- You see PDF creation isn't set up.
Before you contact us, tap Share report with support on the PDF Service screen (it's on the main screen and inside the Troubleshoot panel). This copies a short diagnostic report to your clipboard — paste it into your message so we can see exactly what's happening and help faster.
Good to Know
- PDF generation needs an active internet connection by design. If you're often offline, see How to Create PDFs Without an Internet Connection.
- Reports use the same online PDF service. If a report won't export as PDF, the fixes above apply — or use Export as CSV instead.
- On a workplace, school, or hotel network, a firewall may block the service. Switching to your personal mobile data is the fastest way to confirm that.
Still stuck? Contact Support for help.