MobileBiz ProHelp Center
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Help Center
  • Getting Started
    • Setting Up MobileBiz Pro for the First Time
    • How to Add Your Company Logo
    • How to Add Your First Customer
    • How to Add Items and Services
    • Customize Your Email Templates
    • How to Set Up Automatic Backups
  • Invoicing
    • How to Create an Invoice
    • How to Create a Quote or Estimate
    • How to Convert a Quote to an Invoice
    • How to Email an Invoice to a Customer
    • How to Record a Customer Payment
    • How to Add Shipping Charges to an Invoice
    • How to Capture a Signature on an Invoice
    • Print Receipts with a Bluetooth Thermal Printer
    • Customize Your Receipt
    • Print a Receipt for a Cash Sale
    • Track Jobs with Projects
    • How to Attach Files to Invoices and Sales Forms
  • Fix a Problem
    • Fix: PDF Service Not Available
    • Why Is My Logo Not Showing on Invoices?
    • Fix: CSV Import Not Working
    • How to Set Up MobileBiz Pro on a New Phone
    • How to Create PDFs Without an Internet Connection
    • Plus Active but Not Showing on This Device?
    • Scheduled Backup Didn't Run?
    • Items Missing From Your List?
    • PDF Totals Missing or Not Adding Up?
  • Invoice & PDF Setup
    • What Can I Customize in MobileBiz Pro?
    • Add Extra Information to Your Invoice PDF
    • How to Change Font Size on Invoices
    • How to Change Your Currency Symbol and Format
    • How to Show Project Names on Invoices
  • Backup & Transfer
    • How to Transfer Data to a New Phone
    • How to Restore a Backup
    • How to Back Up to Google Drive
    • How to Import Customers from a CSV File
    • How to Back Up to Dropbox
    • How to Import Items from a CSV File
    • Can I Sync Data Between Devices?
    • How to Change Where MobileBiz Pro Saves Your Files
    • The App Can't See My Folder
  • Reports
    • What Reports Are Available in MobileBiz Pro?
    • How to Customize and Save Reports
    • See if a Job Made Money
  • Guides
    • Turn Your Phone into a Counter Till
    • Emails That Get Invoices Paid
  • Plus Features
    • MobileBiz Pro Plus — What's Included
    • Show Your Work on the Invoice
    • How to Track Business Expenses
    • How to Add Photos to a Customer or Vendor
    • Does My Plus Subscription Work on My Other Devices?
  • 3rd Party Tools
    • How to Use Barcode Scanning
    • How to Access MobileBiz Pro from a Computer
    • How to Export Data to QuickBooks Online
Help CenterFix a Problem

Fix a Problem

Fix: PDF Service Not Available

How to fix the 'PDF service not available' error when generating invoices or reports in MobileBiz Pro.

Why Is My Logo Not Showing on Invoices?

How to fix a company logo that isn't appearing on invoices or PDFs in MobileBiz Pro.

Fix: CSV Import Not Working

How to fix CSV imports that fail or show no changes after importing customers or items in MobileBiz Pro.

How to Set Up MobileBiz Pro on a New Phone

How to install MobileBiz Pro on a new Android device and restore all your business data from a backup.

How to Create PDFs Without an Internet Connection

How to generate PDF invoices offline using the Print as HTML option in MobileBiz Pro.

Plus Active but Not Showing on This Device?

What to do when you've subscribed to Plus but MobileBiz Pro still shows the free version on one of your devices.

Scheduled Backup Didn't Run?

Why scheduled backups sometimes skip on Android phones — and the reliable fix in MobileBiz Pro that doesn't depend on a schedule.

Items Missing From Your List?

Fix an item list that looks empty or incomplete in MobileBiz Pro — it's almost always a filter that's still switched on.

PDF Totals Missing or Not Adding Up?

How to fix a PDF where the totals section is missing or the line amounts don't add up in MobileBiz Pro.