Take a breath — your items are almost certainly still there. The item list remembers the last filter you set and keeps it on the next time you open it, so a filter left switched on can quietly hide part of your list.
Fix: Tap the "All" Chip
The most common culprit is the Active chip, which hides anything you've ever marked inactive. The chips sit right below the search box, so there's no menu to open.
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Open the Items list from the side menu.
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Look at the chip row under the search box — All, Active, Inactive. If Active or Inactive is highlighted, that's what's trimming your list.
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Tap All to show everything again.
Your full list reappears, and this choice sticks for next time.
Also Check
If items are still missing, one of these is usually on:
- A type chip — The row above the search box (All · Inventory · Non-Inventory · Service · Shipping · Description) narrows the list to one kind of item. Tap All in that row too.
- A search term — If there's text in the search box, the list only shows matches. Clear the box to see all items.
- A category — The All Categories pill sits on the same row as the Active/Inactive chips. If it names a single category, tap it and choose All Categories.
Still Missing After Clearing Filters?
If items are genuinely gone — not just hidden — they may have been deleted. Restore them from your most recent backup: see How to Restore a Backup.
Good to Know
- The active/inactive choice is saved per device — set it once and it stays until you change it.
- Marking an item inactive doesn't delete it. It stays in your data and on past transactions; it's just hidden from the everyday list.
- Search filters only the list you're looking at — it never removes or changes any item.
Still stuck? Contact Support for help.